Gaming at bungoplus is meant to be enjoyable — a way to have fun, follow your favourite sports, and try your luck on slots or live casino. When it stops feeling that way, it is time to take a step back. This page covers the tools, tips, and support available to every player in the Philippines.
Gaming does not guarantee winnings. No outcome on bungoplus — slots, live casino, sports betting, or eBingo — is predictable or controlled by any player or the platform. Always play within your means.
These tools are built into your bungoplus account. Use them at any time to keep your gaming experience within comfortable limits.
Set a daily, weekly, or monthly deposit cap on your account. Once the limit is reached, no further deposits can be made until the period resets. Limits can be lowered at any time but increases take effect after a cooling-off period.
Configure session reminders that notify you after a set amount of time on the platform. Getting a heads-up during a long session makes it easier to take a break and reassess before continuing.
If you feel your gaming is getting out of hand, you can request a self-exclusion period through the bungoplus support team. Your account will be suspended for the duration and you will not be able to log in or deposit during that time.
Set a cap on how much you are comfortable losing within a defined period. When the limit is hit, further gaming activity for that session or period is restricted until the limit resets or is reviewed.
Need a short break but not ready for full self-exclusion? A cooling-off period temporarily suspends your account for a shorter window — giving you space to step back without committing to a longer exclusion.
The bungoplus support team is available around the clock. If you want to activate any responsible gaming tool or just need to talk through a concern about your account activity, reach out any time at [email protected].
Problem gambling can develop gradually and is not always obvious at first. Being honest with yourself about your habits is the first step. Here are some signs to watch out for in your own behaviour or in someone you know.
Regularly depositing more than your original budget or going past the amount you set aside for entertainment.
Continuing to play after significant losses with the goal of winning back what you lost rather than stopping and reassessing.
Choosing to play instead of spending time with family, attending to work responsibilities, or taking care of daily needs.
Using money meant for bills, rent, or essential expenses on gaming, or borrowing from friends and family to fund sessions.
Experiencing restlessness, mood swings, or anxiety when you are not able to access the platform.
Being secretive about how much time or money you are spending on gaming, or feeling the need to downplay it to others.
Recognising the signs is important, but taking action is what matters. Here is what you can do right now if you think gambling is becoming a problem.
Log in to your bungoplus account and set a deposit limit or session reminder right now. You do not need to wait for things to get worse — these tools are there to help you stay in control from the start.
Contact the bungoplus support team and request a cooling-off period or self-exclusion. The team will action your request promptly and your account will be secured for the duration you specify.
Problem gambling affects households across the Philippines — in Manila, Cebu, Davao, and everywhere else. Talking about it, whether to a trusted friend or a counsellor, is not a sign of weakness. It is often the most practical first step.
If you are concerned about a family member or friend's gambling habits, reach out to the bungoplus support team. We can discuss options for account restrictions without requiring the account holder to initiate the process.
Contact Support: Reach the bungoplus responsible gaming team at [email protected] — available 24 hours a day, seven days a week. All responsible gaming requests are handled promptly and confidentially.
Answer these honestly. If you find yourself saying yes to several of them, it may be a good time to use one of the responsible gaming tools on your bungoplus account or to take a break from the platform.
1. Have you spent more money on gaming this month than you originally planned to?
2. Have you continued playing after losing in the hope of winning back what you lost?
3. Have you used money meant for household expenses, bills, or savings on gaming?
4. Have you felt stressed, irritable, or restless when you are not able to play?
5. Have you hidden your gaming activity or the amount you spend from people close to you?
6. Has gaming affected your sleep, work performance, or relationships with family and friends?
7. Have you tried to stop or cut back on gaming but found it difficult to follow through?
Answers to the questions players in the Philippines ask most often about responsible gaming tools and support on bungoplus.